Abstract

Organizational conflicts present significant challenges, impacting both employee satisfaction and organizational success. Effective resolution strategies are necessary for maintaining a balanced work environment amidst diverse perspectives and potential sources of conflict. This paper aims to explore internal conflicts among employees within organizations, focusing on resolution strategies, their impact on job satisfaction, primary causes, and frequency. Utilizing a quantitative approach, the study involved 238 participants selected through a snowball sampling technique. Data collection relied on close-ended questionnaires, with responses analyzed using chi-square tests. Additionally, the paper examines strategic planning and management techniques to mitigate internal conflicts, employing SWOT analyses to identify associated strengths, weaknesses, opportunities, and threats. By providing evidence-based insights and recommendations, this study contributes to the field of organizational conflict management, offering strategies to foster workplace harmony and enhance productivity.