Abstract

Nowadays, every industry is focusing on high quality product for meeting customer demand. In competitive world, manufacturers are looking for high quality product for enhanced competitiveness. The survey followed by case studied has been performed to assess the effectiveness of questionnaire prepared from literature survey. This study has been carried out in the manufacturing industry of Northern India in order to reduce the rejections of the critical product under study using AMTs tool viz. SPC (Statistical Process Control) and analyzing different success factors, and benefits of AMTs using questionnaire survey. Z-test shows how AMT tool is helpful in improving the quality of the product and gain different benefits. Ranking of the different success factors is done by fuzzy AHP method. A thorough study of existing process revealed that the organization is facing the problem of rejection in Arm Chain Tensioner due to wearing of locating plate in the company under study. Results indicate reduction of rejection rate from 5% to .51% which leads to the net savings of rupees 45090.