The study aims to understand the quality of life and habitability of the town Katwa of East Bardhaman district in West Bengal, India. The main thrust for this is given to the residential satisfaction index which has been calculated on the basis of scores given by the respondents on ten variables under three aspects - public service (PS), social environment (SE), and dwelling unit support services (DuS). A total of 200 households were surveyed and the analysis of data reveals that citizens are more satisfied with dwelling support services i.e., garbage collection, water supply, and electricity. They are not satisfied with the accessibility of recreation facilities, health services, and sewerage and drainage conditions. Education facilities are not also reaching a satisfactory level. Municipal ward-wise data analysis and mapping help to identify the ward which has a lack of services provided by the municipality. The Center of the town i.e., wards no 5,6 and 17 have better serviceability in terms of PS, SE, and DuS while the periphery wards show a low satisfaction index. These findings may help the local administrator to take proper planning so that peripheral areas will be developed in near future.