Quality of E-Learning for User-Satisfaction of Higher Education E-Learners: An Empirical Study
1Bhaskar Das & 2Dr Jyoti KumariOnline learning in India has gained popularity, especially with the recognition and acceptance provided by the National Education Policy (NEP) 2020. The global advancement of educational practices owes much to e-learning, which ensures access to education for everyone (Kem, 2023). The quality of e-learning can be evaluated through seven fields: instructor support, collaboration, technology, cost-benefit, information technology, course structure, and didactics (Ehlers, 2004). However, literature on the quality of e-learning and its impact on user-satisfaction in India is sparse. This study employs an empirical methodology, analyzing data from 62 e-learners across various formats of online learning. The research framework utilizes the Unified Theory of Acceptance and Use of Technology model and the End User Computing Satisfaction model. Regression analysis reveals a significant relationship between e-learning quality and user-satisfaction. This study investigates learners' attitudes towards Learning Management Systems (LMS) and identifies quality as a crucial factor influencing user-satisfaction.These findings provide theoretical contributions and practical implications for educators, corporate entities in education, and policymakers.